Kingfisher Airlines told to pay Rs 40,000 to customer
Chandigarh, September 26
The District Consumer Disputes Redressal Forum has slapped a fine of Rs 30,000 on Kingfisher Airlines Ltd. for its failure to provide a boarding pass to a Mani Majra Housing Complex resident.
District forum president PD Goel, and members Rajinder Singh Gill and Madanjit Kaur Sahota, observed that the opposite parties were under legal obligation to provide a hassle-free and comfortable journey to their potential customers; which they had failed while dealing with the situation in the present complaint.
The forum also directed the opposite parties to issue a complementary return ticket to the complainant on any domestic flight, besides Rs 10,000 as costs of litigation.
The complainant, Lata Sikri, had averred that she had booked an air ticket for Bidar via Hyderabad with Kingfisher Airlines through Airpak Travels, Chandigarh. The flight was scheduled to take off at 9.25 am from Delhi.
She said even though the opposite party issued boarding passes to all her male colleagues, she was denied the same. Subsequently, the boarding pass of another airlines, Spice Jet, was issued to her and the flight departed in the late hours at 3.45 pm. She was given in writing that surface transport would be provided by the Hyderabad Airport Authority for Bidar. She contended that the airport authority provided her with a taxi, but the driver lost his way and it took another six hours to reach the destination. She wrote to Kingfisher Airlines, which regretted the inconvenience and offered her a complimentary return ticket on Kingfisher Airlines, which she declined. The counsel for the opposite parties argued that the complainant had already availed of the services against the consideration paid by her to the opposite parties.
Chandigarh, September 26
The District Consumer Disputes Redressal Forum has slapped a fine of Rs 30,000 on Kingfisher Airlines Ltd. for its failure to provide a boarding pass to a Mani Majra Housing Complex resident.
District forum president PD Goel, and members Rajinder Singh Gill and Madanjit Kaur Sahota, observed that the opposite parties were under legal obligation to provide a hassle-free and comfortable journey to their potential customers; which they had failed while dealing with the situation in the present complaint.
The forum also directed the opposite parties to issue a complementary return ticket to the complainant on any domestic flight, besides Rs 10,000 as costs of litigation.
The complainant, Lata Sikri, had averred that she had booked an air ticket for Bidar via Hyderabad with Kingfisher Airlines through Airpak Travels, Chandigarh. The flight was scheduled to take off at 9.25 am from Delhi.
She said even though the opposite party issued boarding passes to all her male colleagues, she was denied the same. Subsequently, the boarding pass of another airlines, Spice Jet, was issued to her and the flight departed in the late hours at 3.45 pm. She was given in writing that surface transport would be provided by the Hyderabad Airport Authority for Bidar. She contended that the airport authority provided her with a taxi, but the driver lost his way and it took another six hours to reach the destination. She wrote to Kingfisher Airlines, which regretted the inconvenience and offered her a complimentary return ticket on Kingfisher Airlines, which she declined. The counsel for the opposite parties argued that the complainant had already availed of the services against the consideration paid by her to the opposite parties.
No comments:
Post a Comment